Having the right mortgage products coupled with excellent service is essential as a Correspondent Lender. Whether you are looking for Delegated, Non-Delegated, or Broker lending authority, Dana Brasher at West Gate Bank® Correspondent Mortgage Service can aid you in increasing your mortgage loan volume both quickly and accurately as an exceptional mortgage expert.
Dana is currently the SVP and Correspondent Mortgage Channel Manager at West Gate Bank. She joined West Gate Bank to manage their correspondent customer base, direct the sales staff and oversee project management within the mortgage department.
We, at Insights Success a best business magazine, caught up with Dana to unveil her diverse career challenges and experiences in the mortgage industry.
Below are the highlights of the interview:
What were the challenges and experiences you came across prior and after joining West Gate Bank?
Previous challenges that bled into my current role were the hesitancy to adapt to technology and initiating process changes. These two items took an enormous amount of buy-in from the staff. While we had the expertise needed, it was challenging to switch things up and retool in a time when production kept increasing.
Being a recognized business leader, what is your opinion regarding the impact of the COVID-19 pandemic on Financial Services? And how has West Gate Bank, managed to overcome this significant challenge?
COVID-19 pushed all of us further into the digital age. As an organization we had to be nimble, be proactive and adapt to different environments. We pivoted to remote staff, with essential personnel onsite to ensure we maintained our customer service levels. We implemented Mobile Mortgage in order for customers to apply for their mortgage loan through their mobile device. In addition, we launched ITM’s in 2020 to offer customers more self-service options and a more dynamic experience.